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There are four Learning Circles: Essentials, Exploring, Supporting and Leading.
We grow by learning new skills, growing them as we do more and ultimately nailing it.

I’m learning to do this
with support.

I can usually do this
independently.

I consistently do this
and help others.

These are the fundamentals of everything we do. While the skills are fairly simple, delivering them consistently takes focus. It’s essential that everyone consistently nails the essentials.

People who clarify know how to communicate. 

They are active listeners who take time to focus on the information they’re reading or hearing, ask good questions to develop a clear understanding and easily summarise key information in both written and verbal contexts.

WHY IT MATTERS

Communication isn’t easy. What we read or hear isn’t always what people mean. Using our skills to listen, clarify and confirm helps ensure we’re all on the same page. This drives efficiency as a team.

People who collaborate drive great teamwork.

They think about other people and what they need. And work to make things easy for others. They listen to each other, respond in a timely way and clearly communicate when things change.

WHY IT MATTERS 

Collaboration fuels teamwork. It’s about keeping people in the loop so they can bring their magic with no surprises and being flexible enough to adapt the way you work to suit others. Collaboration makes things easy.

People who get it right have attention to detail.

They take time to check things carefully rather than rushing through. This means taking ownership for accuracy and checking any inconsistencies. Also checking work to make sure it’s delivering what was asked for.

WHY IT MATTERS 

It’s our job to do excellent work. Careless errors or inconsistencies chip at trust and reputation. This is the same for clients and within the team. Getting it right is key to building trust.

People who deliver build trust.

They’re seen as a ‘safe pair of hands’. They understand time management, juggling priorities, taking ownership of deadlines and doing what it takes to do what they’ve promised on time.

WHY IT MATTERS

Working as a team means bringing different things together to deliver for our clients. Your piece is a critical part of that. If you don’t deliver, it can hold things up for everyone. Being known for delivery builds trust in you.

As we learn and grow, we become more independent. These skills help us support each other, add more value to the work and the business and deliver great work together.

People who simplify make things easy.

Simplifying things is about sorting the news from the noise, to working out what matters most in any given project. It’s about taking the time to think things through analytically.

WHY IT MATTERS

Making complicated stuff feel simple is a big part of what we do. So we should all do it on everything, every day. Simplifying things helps add value and drives efficiency.

People who own the project build trust.

Doing what you’re asked is easy. Navigating the twists and turns of a project is next level. It’s about knowing what you need while being aware of others’ needs to ensure you deliver as a team.

Why it matters

People having to check on what you’re doing costs money. So if you can confidently own a project, ask for support and deliver what’s expected when it’s expected, others can focus on other things. Owning the project drives efficiency.

People who think human can nail the story.

Nailing the story is about crafting stories that people connect with. It’s about understanding how humans tick and what will matter most to them, then making sure it’s super clear.

WHY IT MATTERS

Telling people stuff doesn’t really work. Taking time to think about what’s in it for them and why they might care is the only real way to connect. It’s about excellence.

People who drive efficiency deliver profit.

There are many different ways to do anything. Some are better than others. People who drive efficiency look for the best way to do things. It’s not about cutting corners, it’s about always adding value.

Why it matters

We swap time for money. So everyone’s time is valuable. Driving efficiency is about understanding the value of that time and making sure that every minute adds the best possible value for the client and the business. This helps drive efficiency.

As we grow in experience we need new ways to think and solve problems. We can also learn more by taking the lead and learn by coaching and supporting others.

People with critical thinking can solve.

People who know how to solve can push past the obvious to understand why. They evaluate challenges to find better ways to do things and unlock insights that drive action.

WHY IT MATTERS

Understanding how and why things work is the only way to make things better. It’s essential in delivering the best solutions for clients and solving problems in the team. Knowing how to solve drives excellence.

People with leadership skills grow talent.

Good leaders are magnetic. People follow, support and learn by watching and listening. Strong leaders don’t tell people what to do, they show them how and support as they learn on their own.

WHY IT MATTERS

Our team works best with independent people bringing magic to make great work. Leaders grow talent by creating structure for people to thrive and nudge them to drive excellence and efficiency.

People who join dots understand ideas.

Ideas connect dots in ways that help people remember. People who recognise ideas can easily filter different concepts and know how to polish or sell the best ones.

WHY IT MATTERS

Ideas make people think, so things stick in their memory. They can help us communicate, create and that makes them remember things. Confidence with ideas helps drive excellence.

People who can negotiate grow relationships.

Great relationships are built on trust. It’s about both sides looking out for the other and supporting each other to grow. Relationships shouldn’t feel transactional, it’s about all about the win/win.

WHY IT MATTERS

Our business is built on reputation. The better we look after our clients, the more likely they’ll say nice things about us. The opposite is also true. Strong relationships drive business growth.

Leaders and experts are can easily solve, understand ideas, grow talent and build relationships. But they also have strengths or passions in specific areas.

Experts in strategy can use different kinds of thinking to create new ideas or develop new directions. They know how to inspire a room of thinkers and lead people to useful conclusions. They’re experts at joining dots, making connections and bringing thinking to life with practical tools to make theoretical ideas possible.

Experts in strategy drive great ideas.

Experts in craft have infectious enthusiasm for anything creative. They recognise and celebrate ideas, are curious about how things work and know how to make good work great - and great work excellent. They lead by example to build capabilities in the team and never believe that anything is finished.

Experts in craft drive excellent work.

Experts in leadership understand how people tick and inspire them to achieve. They’re strong in EQ with great self-awareness and the ability to control their own emotions and build trust. They’re driven and positive, actively engage with people and know how to read the room and surf the vibe.

Experts in leadership inspire great talent.

Experts in business know what works, what doesn’t and how to turn one into the other. They can see how big picture trends drive changes in the day to day. They talk to a lot of people, read lots of opinions and know how to filter the news from the noise to create new opportunities.

Experts in business drive business growth.